Support
Shipping & Returns
Everything you need to know about how your order gets to you, and what to do if something isn't right.
Shipping
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.
U.S. Shipping
- Standard (3–5 business days): $5.99
- Expedited (2–3 business days): $14.99
- Free Standard shipping on orders over $75
All U.S. orders ship via USPS or UPS with tracking included.
International Shipping
We ship to most countries. Rates are calculated at checkout based on destination and weight. Delivery typically takes 7–14 business days after dispatch.
Duties and import taxes are the responsibility of the recipient and are not included in the order total.
Tracking Your Order
A tracking number is emailed as soon as your label is created. You can also track your order here with your order number and email.
Returns & Exchanges
14-Day Exchange Window
Sizing not right? You may exchange unworn, unwashed items with original tags within 14 days of delivery. Reach out at support@ascendapperal.store with your order number to start an exchange.
Customer covers return shipping. We'll cover the cost of sending the new size out.
Defects & Damage
If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos. We'll make it right at no cost to you.
Final Sale
For hygiene and small-batch reasons, all sales are final on sale items, accessories, and pre-order drops. Standard collection items are eligible for size exchange only — no refunds.
Still have questions? Contact us.